We have built an elite Business Support Center. Our agents go through rigorous training and are some of the best in the industry. Similar to other areas of the Freedom Suite business, we hold ourselves to data-driven performance standards across all key metrics and quality monitoring. Our team consistently performs above respective service industry standards for lead to appointment conversion and customer satisfaction results.
Our business support agents thrive in the Freedom Suite environment because they receive clear direction, continual coaching, and have access to the best tools, including our custom designed CRM/ERP system and new internet-based call tracking system.
Our Business Support Center provides clients with inbound/outbound call facilitation, email, texting, instant messaging, and tier 1 technical support. The team is empathetic and professional, detail-oriented and organized, competent and confident. The Business Support Center strives to consistently put our clients and their businesses first in all we do, arming you with the ability FREEDOM TO FOCUS ON YOUR CORE BUSINESS.
"Our Business Support Center handles the administrative work of business ownership for you: Our sales team actively helps build your business by fielding calls from potential clients and reaching out to new contacts you’ve made in the field. We handle client service calls which helps us maintain brand message consistency. Our top-notch franchisee support allows you to stay focused on growing your business while providing exceptional service to your clients.”